Refund policy

❤️ Kind Information for Our Beloved Customers

At Gangaur Prints, we are committed to providing a safe, transparent, and pleasant shopping experience.
Due to the rise in online scams and to ensure fair resolution of issues, we have implemented the following guidelines. We kindly request your cooperation.

📌 Key Guidelines

🔹 Order Confirmation

  • Once an order is confirmed, changes to customization or delivery address are not possible.

  • Please carefully review all details such as size, color, design, and address before placing your order.

🔹 Data Privacy & Security

  • Please do not share your personal details or OTPs with anyone.

  • Gangaur Prints will never ask for sensitive information such as OTPs, passwords, or bank details.

  • Your data privacy and security are our top priority.

📦 Mandatory Unboxing Video Requirement

To ensure transparency and quick resolution of any concerns, a complete unboxing video is mandatory for any return, refund, or replacement request.

Important Instructions:

  • The video must start with the sealed parcel, clearly showing the shipping label.

  • The entire process of opening the package must be recorded continuously.

  • No cuts, edits, pauses, or interruptions are allowed.

  • Any defect, damage, or issue must be clearly visible in the video.

  • Claims will not be accepted without a full, unedited unboxing video.

🔄 Return Conditions

🛏️ Eligible Categories

  • Bedsheets

  • Dohar

  • Pillow Covers

🔹 Item Condition

  • Items must be unused, unwashed, and in original condition.

  • Returns are not accepted for worn, washed, altered, or used products.

🔹 Non-Defect Issues (Not Eligible for Return)

  • Personal preferences related to style or design

  • Minor stitching irregularities

  • Natural color bleeding or rubbing (especially in vegetable or traditional dyes)

🎨 Color Variations

  • Minor color variations (up to 10%) may occur due to lighting, photography, or screen differences.

  • Such variations are not considered defects and are not eligible for return.

💰 Return Charges

  • Standard return shipping fee: ₹99 per product (for returns not related to quality defects)

Please note: Sale items and international orders are non-returnable.

🔁 Refunds & Exchanges

💳 Refunds

  • Refund processing begins within 24–48 hours after approval by our Quality Check Team.

  • Refunds are issued as:

    • Store wallet credit note (valid for 1 year), or

    • Bank transfer / UPI (as applicable)

🔄 Exchanges

  • Exchanges are allowed only for unused, like-new items.

  • Return shipping charges are to be borne by the customer.

🚚 Sending the Product Back

🔹 Reverse Pickup

  • If available, Gangaur Prints will arrange a reverse pickup.

  • Refunds will be processed after deducting return shipping charges.

  • The complete process may take 7–14 business days.

🔹 Self-Shipment (If Reverse Pickup Is Not Available)

Products must be shipped back within 7 days to the following address:

Gangaur Prints
Amarsons,

India Motor Circle, Kutchery Road,

Ajmer, Rajasthan, India 305001

⏳ Delivery Timelines

  • Estimated delivery time for all products: 7–12 business days

📞 Need Assistance?

For any queries or order updates, feel free to contact us on WhatsApp:

📱 +91 8619686264

We sincerely appreciate your understanding and cooperation.
Your trust and satisfaction mean everything to us.

Warm Regards,
Team Gangaur Prints